FAQs

Our frequently asked questions should help with any queries you might have. If you’re still in need of help then call us or send an enquiry.

Can I make a reservation for myself using someone elses card?

Yes, but the cardholder will need to authorise payment when processing the bookings. Please also note that in the case of a No Show, a late cancellation penalty will be charged to this card.

How can I request a smoking room?

All our apartments are non smoking.

Will I pay a fee for cancelling my booking?

If your booking is cancellable, you won’t pay a fee subject to terms and conditions. If it’s non-cancellable, you may incur a fee which is listed in your booking terms and conditions.

Am I allowed to receive post and packages at my apartment?

Yes, you can receive mail and packages after you checked in. We do not allow post for guests who have either checked out or not checked in yet.

Do you take pre-payments

Yes, depending on the terms of the booking, we either charge or pre-authorise payment on your card to ensure the card is valid.

I'm not staying for business, can I still book?

Yes, we welcome all type of guests. As long as you’re 21 years or older, your reservation is most welcome.